Refund policy

WEDJ Golf Returns and Refund Policy

Thank you for shopping with WEDJ Golf. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our updated return and refund policy below:

Time Frame

  • You have 14 days from the date of delivery to request a return or replacement.
  • For items found to be faulty or not as described, you have up to 30 days from the date of delivery to request a refund, repair, or replacement.

Eligibility for Returns

  • Faulty or Damaged Items: You can return items that are faulty, damaged, or not as described for a full refund or replacement.
  • Size Exchanges: If your product doesn’t fit, we’re happy to exchange it for the same item in a different size or an item of the same price.
  • Change of Mind: If you change your mind about a purchase, you can return the item within 14 days, provided it is unused, in its original packaging, and in a resalable condition. Refunds will exclude original shipping costs.
  • All returned items must be folded and packed with the original packaging. 
  • Place the returns slip inside the parcel or we will be unable to identify your order. 

Return Process

All returns, exchanges, and requests for store credit must be submitted through our Loop Returns portal. This allows you to:

  • Easily choose between a refund, exchange, or store credit.

  • Track the progress of your return in real time.

  • Receive step-by-step guidance on shipping your item(s) back.

👉 Start your return here! INITIATE RETURN

2. Return Shipping:

  •  For items that are faulty, damaged, or not as described, we will provide a prepaid return label or reimburse reasonable shipping costs for international returns.
  • for change of mind or 'don't like' the items a standard delivery fee will be deducted from your refund amount

3. Return Approval: Once your return request is approved, follow the instructions provided to return the item.

Processing Timeline

  • Once we receive your returned item, we will inspect it to confirm the issue. This process typically takes up to 7 business days.
  • After inspection:
  • Refunds: Issued to the original payment method within 7 business days.
  • Replacements or Exchanges: Shipped out as soon as the inspection is complete.

 

Additional Notes

  • Refunds will include the cost of the item, a standard shipping rate will be deducted from the refund amount.
  • We do not charge restocking fees for any returns.
  • International customers must cover the cost of return shipping for size exchanges or change-of-mind returns, but we will cover shipping for the replacement item in these cases.
  • Any items being returned must be done so with all included packaging.

If you have any questions or need assistance, don’t hesitate to reach out to us at kieran@wedjgolf.co.uk. We’re here to help!